Privacy Policy
1. What we collect
The information you give us when you create an account and place an order: your name, phone number, email address and delivery address. For shops: the business name, the pickup address and the payout details needed to pay you.
2. What we collect automatically
Information about how the app and this website are used — pages viewed, searches made, and basic device and network information — so we can keep them working and find faults.
3. Why we use it
- To take, ship and pay for an order
- To give a shop what it needs to pack and send your parcel
- To give a courier the address and the instructions needed to deliver it
- To answer you when you contact us
- To detect fraud and abuse
4. Who we share it with
The shop you ordered from, so it can fulfil your order. Aramex, so it can collect and deliver the parcel. Our payment and infrastructure providers, to the extent they need it to perform their service. We do not sell personal information.
5. How long we keep it
For as long as your account exists, and afterwards only where we are required to keep records of a transaction.
6. Your choices
You can ask us for a copy of your information, ask us to correct it, or ask us to delete your account and the information attached to it. Write to [email protected].
7. Children
Trollu is not for use by anyone under 18, and we do not knowingly collect information from a child.
8. Security
Information is transmitted over encrypted connections and access is limited to those who need it. No system is perfectly secure, and we will tell you if something affecting you goes wrong.
9. Changes
If this policy changes materially, we will say so in the app.